Refunds & cancelling
Last updated 9 October 2026
Short version: cancel any time by email. There's no lock-in and no exit fee.
If you're charged by mistake, or Dusted doesn't do what it should, you get your money back.
Email hello@dusted.me from the address you signed up with and say you want to cancel. I'll confirm by email. Your plan runs to the end of the month you've already paid for, and then nothing more is charged.
The monthly fee covers the month ahead. If you cancel partway through a month, you keep using Dusted until that month ends. Part-months aren't refunded for a change of mind.
If you paid a setup fee and I haven't started setting Dusted up for your business, you get the whole fee back. Once the setup is done, the fee isn't refunded for a change of mind.
Refunds go back to the card you paid with through Stripe. Your bank usually takes 5–10 business days to show it.
Email hello@dusted.me. I reply myself.